Conversation in context
Messages stay with the task.
← All services
Keep useful conversations inside the product journey.
Add chat to a product with the right foundations: clear conversation states, reliable message delivery, access rules, and an interface that works across screen sizes. Chatbot integrations can be scoped around the data and services you already use.
Plan this projectWhat goes into the work
The capabilities are selected around the product and its users, not added for their own sake.
Direct messaging
Chatbot integration
Conversation states
Participant access
Delivery feedback
Unanswered requests
Escalation
Small-screen use
What this gives you
Clear ownership
People know who can respond.
Graceful gaps
Unanswered and failed states remain understandable.
A clear path to release
- 01
Map the questions or handoffs that interrupt the current service journey.
- 02
Choose between direct messaging, a guided chatbot, or a scoped combination.
- 03
Define conversation states, participant access, and escalation paths.
- 04
Connect the interface to the agreed application data and services.
- 05
Test message delivery, unanswered requests, errors, and small screens.